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Do you relate to
any of these problems?

Compare the 6 most popular tools on the market based on the real-world challenges
that operations teams face. No hype—just verified data.

Problema / Necesidad	24CEVENT	PagerDuty	Opsgenie	xMatters	incident.io	AlertOps
Problema 1 — A tu equipo se le pasan alertas y nadie responde a tiempo Las alertas llegan pero nadie sabe a quién le toca. Los incidentes escalan solos mientras el cliente ya lo siente.
¿Tienes llamada telefónica automatizada al responsable?Llama hasta que confirme haber recibido la alerta	✓	✓	✓	✓	✗	✓
¿La llamada tiene voz natural en español?Voz fluida y entendible, no robótica ni en inglés	✓ destacado	Parcial	Parcial	Parcial	✗	Parcial
¿Notifica por WhatsApp?El canal real de trabajo en Latinoamérica, donde tu equipo ya está	✓ único en el mercado	✗	✗	✗	✗	✗
¿Notifica por Slack y Microsoft Teams?Integración con los canales de colaboración del equipo	✓	✓	✓	✓	✓ nativo Slack	✓
¿La app móvil envía alertas enriquecidas?Imágenes, variables y links desde tu herramienta de monitoreo	✓ destacado	✓	✓	✓	✓	Básico
¿Escala automáticamente si nadie responde?Reintenta y sube al nivel siguiente sin intervención humana	✓	✓	✓	✓	Parcial	✓
¿Permite configurar turnos, rotaciones y guardias?Define quién está on-call cada día, incluso en feriados y vacaciones	✓	✓	✓ destacado	✓	✓ add-on $$$	✓
Problema 2 — Demasiado ruido: alertas que no importan saturan al equipo Cientos de alertas por hora. Nadie identifica la causa raíz. Todo parece urgente y nada termina resolviéndose.
¿Correlaciona alertas y muestra solo la causa raíz?Una caída puede generar 50 alertas — la herramienta debe mostrar solo 1	✓	✓	✓	✓	Básico	✓
¿Inhibe y suprime el ruido operativo?Silencia alertas secundarias mientras se trabaja el problema principal	✓ destacado	Parcial	Parcial	✓	✗	Parcial
¿Centraliza alertas de múltiples herramientas de monitoreo?Zabbix, Dynatrace, New Relic, PRTG, Datadog, SolarWinds y más en un solo lugar	✓ destacado	✓	✓ Jira nativo	✓	30+ integ.	✓
¿Ejecuta workflows automáticos ante un evento?Si ocurre X → ejecuta Y de forma automática, sin intervención humana	✓	✓	Limitado	✓ más avanzado	✓	✓
Problema 3 — Los incidentes se gestionan de forma caótica y sin trazabilidad Cada equipo hace lo suyo. No hay registro claro de qué pasó, cuándo ocurrió ni quién hizo qué durante la crisis.
¿Ofrece seguimiento estructurado de incidentes?Timeline, responsables, actualizaciones y cierre en un solo lugar	✓ completo pronto	✓	✓	✓	✓ mejor UX	✓
¿Crea war-rooms automáticos ante una crisis?Canal de equipo creado al instante, con contexto y participantes, sin pasos manuales	✓ pronto	✓	Parcial	✓	✓ destacado	Parcial
¿Genera postmortems y reportes finales con IA?El informe de lo ocurrido se redacta solo, sin empezar desde cero	Con IA pronto	✓	Básico	✓	✓ destacado	Básico
¿Monitorea el cumplimiento de SLA?¿Tu equipo cumple los tiempos comprometidos con el negocio?	✓ calculadora SLA	✓	✓	✓	Parcial	✓ dashboards
¿Muestra dashboards de MTTA y MTTR en tiempo real?¿Cuánto demora tu equipo en enterarse de un problema y en resolverlo?	✓	✓	✓	✓	✓	✓
Problema 4 — El diagnóstico es lento y siempre depende de un experto humano A las 3am nadie recuerda el procedimiento. El cliente espera mientras tu equipo busca al especialista correcto.
¿Tiene IA que analiza la alerta y actúa antes de escalar?Reúne contexto, intenta resolver y escala con evidencia si no puede	✓ 24Brains	Add-on $$$	✗	Básico	✓ AI SRE	✗
¿Ejecuta runbooks de remediación automáticamente?Pasos de solución que se corren solos ante ciertos tipos de alerta	✓	✓	Básico	✓	✓	✓
¿Escala al especialista correcto con contexto completo?Quien recibe la alerta ya sabe qué pasó antes de contestar el teléfono	✓ destacado	✓	Parcial	✓	✓	✓
Problema 5 — Las herramientas globales no se adaptan a tu equipo en LATAM Todo en inglés, precios en USD muy altos, soporte en otro continente e implementaciones que demoran semanas.
¿La plataforma está disponible en español?Tu equipo trabaja en español — la herramienta también debería hacerlo	✓ único en el mercado	✗	✗	✗	✗	✗
¿Tiene soporte y acompañamiento local en LATAM?Un consultor que entiende tu operación, no un ticket en inglés con días de espera	✓ único en el mercado	✗	✗	✗	✗	✗
¿La implementación toma menos de 2 horas?Conecta tu herramienta de monitoreo y tu primer flujo operativo en una tarde	1–2 horas destacado	Horas / días	Pocas horas	Días / semanas	1–2 días	Requiere demo
¿El precio es accesible para equipos en Latinoamérica?Sin pagar tarifas enterprise en USD por funcionalidades que no vas a usar	✓ más competitivo	Desde $21/usuario	Desde $9/usuario	$9–39/usuario	Desde $19/usuario	Desde $8/usuario
¿Tiene prueba gratuita sin tarjeta ni llamada de ventas?Entra, conecta tu monitoreo y prueba antes de hablar con nadie	✓	✓ 5 usuarios	✓	✓ 10 usuarios	✓	✓ 5 usuarios

Data based on public documentation and verified reviews on G2 and Capterra. Last updated: 2026. Scores reflect suitability to the profile indicated, not the absolute quality of each product. Competitive pricing in USD/user/month based on published entry plans. Verify updated prices in each official site.

So, which one is best for you?

Choose 24Cevent if...

Your team operates in Latin America, you need to notify by whatsapp or call in Spanish, you want to implement today without weeks of project and you are looking for AI that solves, not just notifies.

If you are looking for...

Choose Pagerduty if...

You have a consolidated global DevOps team, ample budget in USD and can assume the cost of implementation and advanced configuration required by the platform.

If you are looking for...

Choose Opsgenie if...

You already use Atlassian (Jira, Confluence) and need on-call scheduling, natively integrated with your development stack without changing the way you work.

If you are looking for...

Choose xMatters if...

You have a large organization with very complex notification flows between multiple teams. It requires implementation time and a dedicated technical team to get the most out of it.

If you are looking for...

Choose Incident.io if...

Your team lives in Slack, has a mature SRE culture. It excels in postmortems and collaboration during incidents, although on-call and active notifications are additional features.

If you are looking for...

Choose Alertops if...

It does a good job of managing alerts for teams that are just starting to structure their operation. It offers a low entry price, with more basic functionalities but no support options in Spanish.

If you are looking for...

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Price in USD

The first step toward more organized management

Free

$0

Try it free for 2 weeks and improve your alert management.

Includes:

Basic

$30

per contact / month

Ideal for small teams, startups, and companies that want to grow.

Everything in Free, plus:

Enhanced problem or incident alerts
Standard notification workflows
Turnos y personalización estandar
More minutes for phone calls
Higher volume of WhatsApp and email messages
Notification via other channels: Teams, Slack, Telegram, etc.

Pro

$65

per contact / month

For growth-driven companies that want to improve their team management.

Everything in Basic, plus:

Advanced notification workflows
Grouping and permissions by team
Advanced shifts and customization
Custom variables
Advanced information
SLA breach alerts
Public view of managed alerts

Operation under control

Enterprise

Custom pricing

For organizations to operate with control, stability, and efficiency.

Everything in Pro, plus:

Workflows and alert interaction
Guided administration and configuration
Dedicated customer success consultant
Direct ticket creation
Higher level of customization
Management audit and continuous improvement
Support service level agreements (SLAs)

What is the best alternative to PagerDuty for equipment in Latin America?

24Cevent is the only incident management platform with native Spanish interface, notification via WhatsApp, local support and competitive prices in the region. It allows implementation in less than 2 hours and has clients in the top 100 Chilean companies.

What is the major difference between 24Cevent and PagerDuty?

Unlike PagerDuty, 24Cevent includes WhatsApp as a notification channel, is available in Spanish, and is significantly more affordable for Latin American teams, with onboarding in hours rather than days.

Frequently Asked Questions

How is 24Cevent different from PagerDuty or Opsgenie?

The main difference lies in three points: language, notification channel and regional focus. While PagerDuty and Opsgenie are designed for global teams in English, 24Cevent operates natively in Spanish, includes WhatsApp notification -something no global tool offers- and has local support in Latin America. In addition, 24Cevent can be implemented in 1 to 2 hours, as opposed to the days or weeks required by enterprise alternatives.

What is the best alternative to PagerDuty for equipment in Latin America?

For teams operating in Latin America, 24Cevent is the most complete alternative: it has a Spanish interface, WhatsApp notification and natural voice calling, local support and a significantly lower price than PagerDuty. It does not require a dedicated technical team to implement and is designed for the operational reality of the region, including shifts, rotations and multiple time zones.

Does 24Cevent work with my current monitoring tools?

Yes. 24Cevent integrates with the leading tools on the market: Zabbix, Dynatrace, Datadog, New Relic, PRTG, SolarWinds, Nagios, AWS CloudWatch, Azure Monitor, and any platform that supports webhooks. You don’t need to change your current monitoring stack—24Cevent acts as the notification, escalation, and coordination layer on top of what you already have.

What is MTTA and how does 24Cevent help reduce it?

MTTA (Mean Time To Acknowledge) measures how long it takes for your team to learn of a problem and acknowledge that it is being addressed. With manual processes, that time can be 10 to 30 minutes. 24Cevent reduces it to less than 3 minutes by automating notification: call, WhatsApp or Slack, and automatically escalate if no one responds. The sooner your team knows there’s a problem, the sooner they start solving it.

What does 24Brains do and how is it different from other tools?

24Brains is 24Cevent’s AI module that acts as an automatic N1 support. When an alert arrives, 24Brains collects the technical context, analyzes the probable cause, attempts to execute an automatic solution and, if unable to resolve it, escalates to the correct specialist with all the evidence ready.

Can I migrate from PagerDuty or Opsgenie to 24Cevent easily?

Yes. Migration is straightforward because 24Cevent doesn’t replace your monitoring tool—it integrates with it. The typical process involves configuring integrations with your current stack, defining teams, shifts, and escalation flows, and enabling notifications. Most teams complete the implementation in a single day, with support from a local consultant if needed.

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